PureWater Site is a family owned, US based company that cares about your water filtration needs. We know finding the right refrigerator, inline, or whole house water filter can be challenging, but we're here to answer any question you may have, before or after your purchase.

We ship most orders the same day and always stand by our products. We carry all types of water filters for all types of water issues! Please don't hesitate to contact us with any questions. We're available Monday - Friday 9:00am - 5:00pm Pacific Time and check our messages frequently after hours.



Private Labeling:

On orders of 6 or more inline filters and carbon blocks we offer private, one-color labels at no additional cost. Contact us for more details.

Terms and Conditions:

All content included on the PureWaterSite.com site, including logos, graphics, photographic images and text is the property of PureWaterSite.com, and/or its suppliers, and is protected by U.S. copyright laws. All software used on this site is the property of PureWaterSite.com and its suppliers. Any reproduction, modification, distribution, republication or display of content is strictly prohibited. Except in connection with shopping or placing an order, the contents may not be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, reproduced or framed without the prior written permission of PureWaterSite.com. Any permission granted will be terminated automatically if any terms or conditions of this site are breached.  By placing an order with us, you agree to these terms and conditions.  Contact us with any questions regarding our policies.

Shipping Information

To keep prices low, we work hard to make sure our shipping costs are as low as possible.  We ship most orders via United States Postal Service (USPS Post Office.)  Most single orders will be shipped via USPS First Class Mail and 2 or more items (depending on weight) will be shipped via Priority Mail or Standard Post.  Our shipping costs include postage cost, packing materials, and handling. 

Because all shipments are handled by 3rd parties (USPS, UPS, etc.), PureWater Site is not responsible for missing packages that display "delivered" by the 3rd party's tracking system. Every order shipped contains a tracking number for reference.  If a shipment is lost in transit, we will make sure to track down the item with the shipping carrier, or reship the order in a timely manner.

Domestic Shipments (within the US): Shipping cost is $5.95 per item.  Quantity shipping discounts are calculated automatically based on the amount of items in the cart (domestic shipping rates example: $5.95 for 1 item, $11.30 for 2 items, $16.30 for 3 items, $19.45 for 4 items, etc.).  These prices will be shown at checkout.  To calculate the total cost, the shipping address and ZIP must be entered for the website to calculate the proper total.

International Shipments:  We welcome international orders.  Shipping cost is calculated automatically based on the number of items and destination country.  Shipping to Canada starts at $29.95, shipping to the UK and Europe starts at $39.95, shipping to Australia and other countries start at $39.95.  Tracking numbers will be provided after the shipment leaves our warehouse.

Large Shipments:  For orders of 12 or more items, please contact us to arrange a custom shipping quote.

Damaged Items:  If items are damaged during shipping, please contact us. Smaller items (refrigerator filters, inline filters, etc.) will be reshipped, along with a prepaid return label to return the damaged item back to us.  If a larger item is damaged (water filtration system, custom filter, UV system, etc.), buyer is asked to return the item for our team to inspect and reship or refund the order.

Refund, Returns, and Cancellation Policies:

We allow returns on products within 30 days of purchase.  If you received the wrong item, please contact us and we will make sure to get the correct item to you as quickly as possible.  Many of our items are also backed by manufacturer warranties.  Satisfaction is guaranteed – please contact us with any questions.

Web Site Errors 

PureWaterSite.com makes every effort to ensure that the information on PureWaterSite.com.com is accurate, complete and current. Despite our efforts, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. PureWaterSite.com makes no warranty or guarantee that the information on PureWaterSite.com.com is error-free, complete, or current. We reserve the right to correct errors and/or update the content on PureWaterSite.com.com at any time without notice. 

PureWaterSite.com also reserves the right to refuse or cancel any order, including those containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. If product is marked "in stock" and not available, you will be notified within 48 hours.

Affiliate / Comparison Shopping Site Pricing Errors 

PureWaterSite.com has relationships with thousands of other sites on the web that promote the company and its products. PureWaterSite.com makes efforts to ensure that the pricing and availability information on these sites are accurate, complete and current. Despite our efforts, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. PureWaterSite.com makes no warranty or guarantee that the information on these sites are error-free, complete and/or current. 

Credit Card Charges

We accept the following credit cards: Visa, MasterCard, and American Express and Discover through PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders   

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. PureWaterSite.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether PureWaterSite.com. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Taxes

Our Store automatically charges and withholds the applicable sales tax for orders to be delivered to addresses within the same state (Idaho only). For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.